DISH Protect Tier Overview (External)

DISH has partnered with industry-leading companies – such as Asurion, Webroot, and EZShield – to ensure that customers receive the best service each time. Customers will receive different levels of benefits from these partners based on their DISH Protect tier.

In order to sign up for DISH Protect Platinum or Gold, customers must provide a valid email address. Upon entering the email address in Oracle Field Service Cloud (OFSC), it will be immediately validated. If the email is not valid, it will result in a pop-up to correct the address.

DISH Protect Silver – $8.99/mo

What’s included?

  • DISH Covered Services:
    • Reduced truck roll fee from $95 to $10
    • Free standard shipping and handling on all Return Authorization and accessory orders
  • Identity Restoration – Powered by EZShield
    • Fully managed identity restoration; year-round, 24/7/365 identity restoration live support
    • Covers lost/stolen wallets, breached data, fraud, and identity theft
    • Customer is protected immediately after signing up for the DISH Protect Plan

DISH Protect Gold – $12.99/mo

What’s included?

  • DISH Covered Services:
    • Reduced truck roll fee from $95 to $10
    • Free standard shipping and handling on all Return Authorization and accessory orders
  • DISH Protect Tech Advisor
    • DISH Protect Tech Advisor is a simple, one-stop solution to help you solve issues with all the entertainment services in your home, no matter how many devices you own
    • Our Tech Advisor app gives you one-click access to a U.S.-based expert who can help pilot you through issues with any entertainment device, service, or app – almost anytime you need it
    • Our Tech Advisors are here to help you get the most from your entertainment
    • Easy “click to chat” or “click to call” technical support to help with almost any issue, no matter how many devices you own
    • One Call Solution – One call solves it all
    • Proactive notifications through the app
      • Personalized user tips
      • Example: Tips to prevent ESPN or HBO GO app from crashing
      • Proactive updates
      • Example: Newly-released update on entertainment service
      • Timely recommendations
      • Example: Recommendation on new streaming device
  • Identity Restoration PRO – Powered by EZShield
    • Fully managed identity restoration; year-round, 24/7/365 identity restoration live support
      • Customer is protected immediately after signing up for the Dish Protect Plan
    • Covers lost/stolen wallets, breached data, fraud, and identity theft
    • Proactive monitoring of the web for signs of customer information vulnerability
    • Online tools and user app includes:
      • Online Wallet
      • Secure Password Storage
      • Breach Alerts
    • Dark Web Monitoring & Alerts
    • Newsletters/Online Education
  • Internet Security Plus – Powered by Webroot
    • Next-generation antivirus and cybersecurity protection
    • Will identify harmful files on a customer’s computer; works in real-time with customer’s computer without slowing down system speeds
    • Webroot guards personal information by blocking the latest malware, phishing and cyber-attacks in real time
      • Advanced threat protection for PCs, Mac & mobile devices
      • 100% Cloud-Based Protection – offers real-time updates to secure against known and newly discovered threats
      • Built-in System Optimizer to keep computer running at top speeds
      • Identity Theft Protection works silently in background to protect usernames, account numbers and other personal information
      • Ransomware Protection – Rollback technology can restore various files that have been infected and held for ransom
      • Secure Web Browsing – Identifies and blocks dangerous websites Webcam Protection – detects and blocks webcam spying threats
      • Password & Login Protection – stores encrypted passwords, usernames and credit card information for safe account access from any device
      • Lightning fast scans run in the background without interruptions or device slow downs
  • Customer is protected immediately after signing up for the DISH Protect Plan

DISH Protect Platinum – $24.99/mo

What’s included?

  • DISH Home Protection Plan
    • Discounted technician visits for your DISH service
    • Free shipping on all return authorization and accessory orders for DISH equipment
  • Identity Restoration PRO – Powered by EZShield
    • Fully managed identity restoration – covers lost/stolen wallets, breached data, fraud, and identity theft
    • 24/7/365 identity restoration live support
    • Enjoy immediate support once registration is complete
    • Dark web monitoring and alerts – proactive monitoring of the web for signs of customer information vulnerability
    • Online tools and user app that include:
      • Online Wallet
      • Secure Password Storage
      • Breach Alerts
      • Newsletters/Online Education
  • Internet Security Plus – Powered by Webroot
    • Next-generation antivirus and cybersecurity protection
    • Guards personal information in real-time by blocking against the latest malware, phishing, and cyber-attacks
    • Advanced threat protection for PCs, Macs & mobile devices – identifies harmful files on a customer’s computer in real-time without slowing down system speeds
    • 100% Cloud-Based Protection – offers real-time updates to secure against known and newly discovered threats
    • Built-in System Optimizer – keeps computer running at top speeds
    • Identity Theft Protection – works silently in the background to protect usernames, account numbers, and other personal information
    • Ransomware Protection – rollback technology can restore various files that have been infected and held for ransom
    • Secure Web Browsing – identifies and blocks dangerous websites
    • Webcam Protection – detects and blocks webcam spying threats
    • Password & Login Protection – stores encrypted passwords, usernames, and credit card information for safe account access from any device
    • Lightning fast scans – run in the background without interruptions or device slow downs
    • Enjoy immediate protection once the Internet Security software is fully installed
  • DISH Protect Tech Advisor
    • DISH Protect Tech Advisor is a simple, one-stop solution to help you solve issues with all the connected devices in your home, no matter how many you own
    • Our Tech Advisor app gives you one-click access to a U.S.-based expert who can help pilot you through issues with almost any connected device, service, or app – almost anytime you need it.
    • Our Tech Advisors are here to help you get the most from your entertainment providing support and troubleshooting for all connected devices including TVs, desktop computers, laptops, tablets, routers, home theater, gaming systems, thermostats, cameras, smartphones, and home automation
    • Easy one “click to chat support” or” click to call support” for technical support to help with almost any issue, no matter how many devices you own
    • One Call Solution – one call solves it all
    • Proactive notifications through the app
      • Personalized user tips
      • Example: Tips to prevent apps from crashing
      • Proactive updates
      • Example: Newly-released updates on entertainment services and software
      • Timely recommendations
      • Example: Recommendation on new streaming device
  • Premium Whole Home Device Protection Plan
    • Premium Whole Home Device Protection – that covers repair or replacement of your entertainment, gaming, and home computing products to give you peace of mind.
    • Eligible products include TVs, PCs, Tablets, Gaming Systems, Home Theater Systems, Routers, External Hard Drives, and Universal Remote Controls (excludes smartphones)
    • Device Protection coverage begins 30 days after enrollment:
      • Operational failure of your covered product
      • Mechanical and/or electrical failure of your product caused by failures due to normal wear and tear, dust heat and humidity, power surge, and defects in materials and workmanship
      • Claims require a service fee of $50.00
      • Coverage does not include smartphones, pre-existing conditions, accidental damage, and other exclusions (for a full list see terms and conditions)